Dealership solutions

Support that moves the store

Every seat is built around a dealership outcome: more follow-up, a fuller calendar, a stronger customer experience, and a back office that keeps moving.

Find the Right Support

Aura Bravo, General Manager of Dealers in Drive, on a headset

BDC Representative

Turn missed opportunities into conversations and appointments.

Your BDC Representative helps keep every lead moving so your sales team can focus on customers who are ready to buy.

How they support your dealership:

Respond to new internet leads quickly and professionally.
Follow up with leads by phone, text, email, or approved dealership channels.
Re-engage aged leads that have stopped responding.
Schedule sales appointments directly on the dealership calendar.
Confirm upcoming appointments and reduce no-shows.
Follow up with customers who missed their appointments and reschedule them.
Maintain consistent follow-up until the customer buys, declines, or is no longer qualified.
Update lead statuses, notes, and customer information inside the dealership CRM.
Contact previous customers for repeat-purchase and referral opportunities.
Escalate hot prospects to the sales team so managers spend more time closing and less time chasing leads.

Pain points addressed:

Slow lead responseMissed opportunitiesLow appointment volumeHigh no-show ratesInconsistent follow-upSalespeople spending too much time prospecting

Don't see exactly what you need?

Every dealership operates differently. Tell us where your team is losing time, missing opportunities, or falling behind, and we'll help you determine the type of remote support that fits your operation.

Book a Call

Collections Specialist

Consistent follow-up that helps protect your cash flow.

For a BHPH dealership, collecting payments is part of keeping the entire operation moving. Your Collections Specialist provides the consistent customer contact your portfolio requires.

How they support your dealership:

Contact customers regarding upcoming, due, and past-due payments.
Perform consistent outbound collection calls based on dealership procedures.
Receive and document customer payment commitments.
Establish and track Promise-to-Pay (PTP) dates.
Follow up immediately when a Promise-to-Pay commitment is missed.
Prioritize delinquent accounts based on aging and dealership collection strategy.
Document every collection attempt and customer conversation accurately.
Update customer contact information discovered during collection conversations.
Send approved payment reminders through phone, text, email, or dealership systems.
Escalate high-risk or unresolved accounts to dealership management according to dealership policy.

Pain points addressed:

Past-due accountsBroken payment promisesInconsistent collectionsPoor account documentationGrowing delinquencyManagers spending hours chasing payments

Don't see exactly what you need?

Book a Call

Repair Service Agent

Keep service calls answered and customers informed.

Your Repair Service Agent acts as a remote extension of your service department, helping prevent missed calls and communication gaps from becoming unhappy customers.

How they support your dealership:

Answer incoming service-related customer calls.
Schedule service and repair appointments.
Confirm upcoming service appointments.
Follow up with customers who miss scheduled appointments.
Receive customer concerns and document the reported vehicle issue accurately.
Provide approved updates regarding repair or service status.
Route technical questions to the appropriate technician or service manager.
Follow up when vehicles are ready for pickup or require additional customer action.
Maintain service notes and customer communication records in dealership systems.
Perform post-service follow-up to identify unresolved concerns and help protect the customer experience.

Pain points addressed:

Missed service callsOverloaded service staffCustomers repeatedly calling for updatesMissed appointmentsPoor communicationService managers interrupted by routine calls

Don't see exactly what you need?

Book a Call

Insurance Verification Specialist

Help keep financed vehicles properly insured.

Insurance monitoring can become a major administrative burden for BHPH dealerships. Your Insurance Verification Specialist helps your team stay ahead of expired, cancelled, or missing coverage.

How they support your dealership:

Review customer accounts for upcoming insurance expiration dates.
Contact customers before their insurance policy expires.
Request updated proof of insurance from customers.
Verify that required vehicle information appears correctly on insurance documentation.
Confirm policy effective and expiration dates.
Follow up with customers who have not submitted renewed coverage.
Track accounts with expired, cancelled, or potentially lapsed insurance.
Document verification attempts and insurance status in dealership systems.
Organize and maintain current proof-of-insurance records.
Escalate uninsured or non-compliant accounts to dealership management according to dealership procedures.

Pain points addressed:

Expired insuranceUninsured financed vehiclesMissing documentationManual policy trackingMissed renewal datesStaff spending hours chasing proof of coverage

Don't see exactly what you need?

Book a Call

Virtual Assistant

Take repetitive administrative work off your dealership's plate.

Every dealership has important work that needs to get done but doesn't necessarily need to consume a manager's day. A Virtual Assistant provides flexible support around your dealership's actual workflow.

How they support your dealership:

Perform data entry and maintain accurate customer or operational records.
Update CRM and dealership management system information.
Organize digital documents, customer files, and internal records.
Manage routine email correspondence and inbox organization.
Assist with appointment and calendar coordination.
Prepare recurring reports and organize information for management review.
Perform customer follow-up based on dealership-provided workflows.
Maintain spreadsheets, trackers, lists, and administrative databases.
Assist with document collection and follow up on missing customer information.
Handle recurring administrative tasks customized to the dealership's daily operational needs.

Pain points addressed:

Administrative backlogManagers doing repetitive workDisorganized recordsMissed follow-upsData-entry workloadValuable in-house staff spending time on tasks that can be handled remotely

Don't see exactly what you need?

Book a Call

Let’s talk

Let’s build your remote team.

Tell us the seat. We’ll follow up to book a conversation.

✓Automotive-focused talent
✓Bilingual professionals
✓Remote staffing
✓Managed relationship