Build Your Career From Anywhere

About the role

Help dealerships turn leads into real sales opportunities through professional communication, appointment setting, and consistent follow-up.

Requirements

• Minimum 2 years of BDC, automotive sales support, lead management, appointment setting, or closely related professional experience.
• Minimum 90% English proficiency in speaking, reading, and writing.

What you’ll do

• Respond to new customer leads.
• Follow up by phone, text, email, and approved communication channels.
• Re-engage aged leads.
• Schedule dealership appointments.
• Confirm appointments and help reduce no-shows.
• Follow up with missed appointments.
• Maintain consistent prospect follow-up.
• Update CRM notes, statuses, and customer information.
• Contact previous customers when required.
• Escalate qualified/high-intent prospects to the dealership sales team.

About the role

Help dealerships maintain consistent customer payment follow-up and accurate account communication.

Requirements

• Minimum 2 years of collections, accounts receivable, payment servicing, automotive collections, or closely related professional experience.
• Minimum 90% English proficiency in speaking, reading, and writing.

What you’ll do

• Contact customers regarding upcoming, due, and past-due payments.
• Make outbound collection calls.
• Document payment commitments.
• Establish and track Promise-to-Pay dates.
• Follow up on missed payment promises.
• Prioritize delinquent accounts.
• Document collection attempts and conversations.
• Maintain accurate customer contact information.
• Send approved payment reminders.
• Escalate unresolved/high-risk accounts according to dealership procedures.

About the role

Support dealership service departments by keeping customer communication, service appointments, and repair follow-up organized.

Requirements

• Minimum 2 years of automotive service, service scheduling, customer service, repair coordination, or closely related professional experience.
• Minimum 90% English proficiency in speaking, reading, and writing.

What you’ll do

• Answer service-related calls.
• Schedule repair/service appointments.
• Confirm appointments.
• Follow up with missed appointments.
• Document customer-reported vehicle concerns.
• Provide approved repair-status updates.
• Route technical questions to appropriate dealership staff.
• Notify customers when vehicles are ready or action is required.
• Maintain service communication records.
• Perform post-service follow-up when required.

About the role

Help dealerships protect financed vehicles by keeping customer insurance information current, documented, and properly followed up.

Requirements

• Minimum 2 years of insurance verification, insurance servicing, automotive account servicing, compliance support, or closely related professional experience.
• Minimum 90% English proficiency in speaking, reading, and writing.

What you’ll do

• Review upcoming insurance expiration dates.
• Contact customers before insurance expires.
• Request updated proof of insurance.
• Verify vehicle information on insurance documents.
• Confirm policy effective and expiration dates.
• Follow up on missing renewals.
• Track expired, cancelled, or lapsed insurance.
• Document verification attempts/status.
• Maintain proof-of-insurance records.
• Escalate uninsured/non-compliant accounts according to dealership procedures.

About the role

Provide reliable administrative support that helps dealership teams stay organized and focused on higher-value responsibilities.

Requirements

• Minimum 2 years of professional virtual assistant, administrative support, dealership administration, or closely related professional experience.
• Minimum 90% English proficiency in speaking, reading, and writing.

What you’ll do

• Perform data entry and record maintenance.
• Update CRM/DMS information.
• Organize digital documents and files.
• Assist with email/inbox management.
• Coordinate calendars and appointments.
• Prepare recurring reports.
• Perform customer follow-up according to approved workflows.
• Maintain spreadsheets, trackers, and databases.
• Follow up on missing documents/information.
• Handle recurring administrative tasks assigned by the client.